שאלות נפוצות

How do I choose a size?

We recommend choosing your regular size. If you are unsure, please contact us and we will be happy to help you choose the right size.

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How long does delivery take?

📦 Standard shipping: 10–24 business days.

⚡ Express shipping: 3–12 business days (additional ₪60).

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How can I track my order?

After the order is shipped, a tracking number will be sent to you, subject to the shipping company's availability.

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Can I exchange a size?

Yes. You can exchange a size according to our exchange policy and subject to the availability of the requested size.

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Can I return a product?

Yes. You can return a product according to our return policy, as long as it has not been used and is returned in its original packaging.

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What payment methods do you accept?

You can pay using the payment methods available on the website when placing your order.

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I couldn't find the model I'm looking for, what should I do?

Send us a message with a picture or the name of the model, and we will check availability for you.

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How do I contact you?

📱 Instagram: @velor.shoes

📞 WhatsApp: 050-8148898

📧 Email: jewerlyvelor@gmail.com